Customer Service

Welcome to your learning journey!

Course Overview

The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skill set, including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Course Outline

  • Module One: Getting Started
  • Module Two: Who We Are and What We Do
  • Module Three: Establishing Your Attitude
  • Module Four: Identifying and Addressing Their Needs
  • Module Five: Generating Return Business
  • Module Six: In-Person Customer Service
  • Module Seven: Giving Customer Service over the Phone
  • Module Eight: Providing Electronic Customer Service
  • Module Nine: Recovering Difficult Customers
  • Module Ten: Understanding When to Escalate
  • Module Eleven: Ten Things You Can Do To WOW Every Time
  • Module Twelve: Wrapping Up
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